Privacy Policy
Last updated 1 November 2026
This policy explains how BitpointX collects, uses and protects personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to our website, the waiting list and the BitpointX platform.
1. Who we are
BitpointX is operated by BitpointX Pty Ltd (ABN 32 651 179 618), an Australian company.
Inside the BitpointX platform, each agency decides what information about its clients and staff is stored. We handle that information on the agency's behalf, under our Data Processing Agreement.
For any privacy question, email support@bitpointx.ai.
2. What we collect
- Waiting list: name, work email, company and any details you add in the form.
- Account: name, work email, role, organisation, ABN and sign in details such as passkeys.
- Platform content: tickets, messages, files, knowledge base content and time records that agencies and their clients add.
- Billing: handled by Stripe. We never see or store full card numbers.
- Technical: IP address, device and browser details, and logs needed to keep the service secure.
- Cookies: see our Cookie Policy.
3. How we use it
| Purpose | Basis |
|---|---|
| Run the waiting list and contact you about access | Your consent, which you can withdraw at any time |
| Provide the platform and support | Our agreement with your organisation |
| Keep the service secure and prevent fraud | Needed to run the service |
| Bill for subscriptions and meet tax and legal duties | Our agreement and the law |
| Understand how the website is used (Google Analytics) | Your consent, through the cookie banner |
| Measure our LinkedIn advertising | Your consent, through the cookie banner |
| Product updates and newsletters | Your consent, with an unsubscribe link in every email, as the Spam Act 2003 requires |
4. AI features
Some features use AI models from Anthropic to answer questions, suggest ticket details and prepare fixes. Customer content is processed only to provide those features for the agency that owns it. We do not use customer content to train AI models, and AI features never see stored credentials. Agencies can turn AI features off.
5. Who we share it with
We share personal information only with service providers who help us run BitpointX, under contracts that protect it. They are listed in our service providers.
We do not sell personal information.
6. Overseas disclosure
Our platform is hosted on Amazon Web Services in Sydney. Some providers, such as Anthropic, Brevo, Google and LinkedIn, may handle information overseas. Before disclosing information overseas we take reasonable steps under Australian Privacy Principle 8 to make sure it is protected.
7. How long we keep it
- Waiting list details: until you unsubscribe, or 24 months after our last contact, whichever comes first.
- Account and platform data: for the life of the subscription, then deleted unless the agency exports it or the law requires us to keep it.
- Billing records: as long as tax law requires.
8. Access and correction
You can ask to access or correct the personal information we hold about you, or ask us to delete it, at any time. Email support@bitpointx.ai and we will respond within 30 days.
If your information is held inside an agency's workspace, we will pass your request to that agency, as it controls that data.
9. Security
We protect information with encryption in transit and at rest, passkeys and multi factor sign in, least privilege access, logging and regular reviews. If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.
10. Children
BitpointX is for businesses and is not directed at anyone under 18. We do not knowingly collect children's information.
11. Complaints
Please contact us first at support@bitpointx.ai so we can try to fix it. We aim to respond within 30 days. If you are not happy with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
12. Changes to this policy
We will post any changes here and update the date above. If a change is significant, we will tell customers by email before it takes effect.