Multi-agent customer experience automation system
BitpointX AI’s agentic AI resolves issues end-to-end, assists agents, and uncovers insights—delivering quicker resolutions, lower costs, and smarter support with our multi-agent system.
With Autoflows, BitpointX AI understands customer intent and navigates complex business rules to resolve issues from start to finish, no manual handover needed.
Ready on day one, BitpointX AI learns from your past support data to build Autoflows and fill help centre gaps, quick to set up, always improving.
From auto-resolving tickets to guiding your team, BitpointX AI spots what matters, acts fast, and boosts performance, all in one smart system.
BitpointX AI delivers results that set the standard in AI for CX. We outperform and lead the market, ensuring your customer experience metrics are the best in the industry. Don’t believe us? Let’s try a proof of concept.
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Fix gaps before they become problems.
Uncover insights that will support interactions. Improve knowledge gaps, and receive actionable recommendations to generate articles, improve AI training, and optimize costs.
Resolve customer issues end-to-end.
Deflect high-volume, low-value agent requests with agents that intelligently processes requests using AutoFlow and your connected knowledge base to resolve inquiries instantly.
Get every ticket to the right agent, fast.
Enhance ticket classification with pre-built or custom models to auto-route, prioritize cases, and tag tickets automatically—driving faster, more efficient responses.
Empower human agents with AI support.
Agentic AI copilot delivers real-time agent suggestions and helps automate responses, improving agent efficiency and enhancing customer satisfaction—all from within your helpdesk.
BitpointX AI helps enterprise support teams deliver faster resolutions, empower agents, and create exceptional customer experiences—whether you operate globally or regionally.
Resolve issues faster and deliver the kind of support customers remember—for all the right reasons.
Free your team to focus on high-value customer conversations that build lasting customer relationships.
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BitpointX AI is an agentic AI platform that delivers fast, end-to-end customer support using intelligent Autoflows.
Trained on your data from day one, it resolves issues across channels, uncovers insights, fills knowledge gaps, and boosts agent performance—all in one powerful, easy-to-deploy system.
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