Categorized Tickets
Harness the full potential of your support data to drive meaningful improvements across your customer experience. BitpointX AI empowers you to uncover deep insights, identify and fill knowledge gaps, and streamline resolution workflows. With data-driven decisions at your fingertips, your team can respond faster, reduce ticket volume, and continuously improve self-service—delivering smarter, more satisfying support at every step..
BitpointX AI digs into customer behaviour to surface clear, actionable insights. Spot what’s trending, where knowledge is missing, and what’s needed to cut down tickets and boost self-service.
Take the guesswork out of support content. Our platform auto-detects knowledge gaps and drafts articles and workflows—keeping your help centre fresh without the manual grind.
Cut costs without cutting corners. BitpointX AI helps your team work smarter by automating repetitive tasks, optimising support content, and delivering insights that drive real impact—so you can scale support without scaling headcount.
Auto-detects gaps and creates content to boost AI resolution rates.
Scores chats for tone, empathy, and clarity—no manual effort needed.
Spot trends early and fix issues before they escalate.
See how automation cuts tickets, saves time, and lowers costs.
BitpointX AI connects to your existing support tools, learns from past interactions, and uses multiple intelligent agents to automate, prioritise, and resolve customer issues—fast. From surfacing insights to handling tickets end-to-end, it’s smart support from day one.
BitpointX AI plugs straight into your helpdesk, knowledge base, CRM, and API platforms—learning from your past support data right from the get-go.
Once conversations end, our Discover agent digs into your AI chatbot’s knowledge gaps and decision deadlocks—smart AI-driven workflows that fully resolve customer issues without flow rebuilds.
When a customer reaches out on any channel, our Solve agent picks up where answers end & quickly sorts issue resolution through AI workflows or knowledge base articles—delivered through fast, natural chat.
If a human needs to step in, our Triage agent tags & highlights tickets clearly so human agents land with the right response, prioritization, or stage of work.
Once a ticket hits your agent’s desk, our Assist agent helps—surfacing the perfect AI-based suggestions to keep tickets moving and customers satisfied.
Beyond AI workflows, updated continuously from interactions, our Discover agents get smarter, constantly improving resolution coverage, channel mix, and more human-like support.
Have questions about how BitpointX AI can help your CX team? Find quick answers here about Autoflows, Assist, integration, response times, and support. If you don't see your question, feel free to reach out to our team!
Free your team to focus on high-value customer conversations that build lasting customer relationships.
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BitpointX AI is an agentic AI platform that delivers fast, end-to-end customer support using intelligent Autoflows.
Trained on your data from day one, it resolves issues across channels, uncovers insights, fills knowledge gaps, and boosts agent performance—all in one powerful, easy-to-deploy system.
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