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Deliver fast, natural support across every channel—powered by agentic AI that works like a pro, 24/7.
Support requests don’t sleep. They come in round the clock from every direction—and customers want answers right away. Your team can’t be everywhere at once, but BitpointX AI can.
Support requests don’t sleep. They come in round the clock from every direction—and customers want answers right away. Your team can’t be everywhere at once, but BitpointX AI can.
BitpointX AI equips your team with everything they need to deliver fast, reliable support. Resolve issues instantly with Autoflows and AI-powered insights. Stay consistent, personal, and on-brand across every channel.
Support across channels—not just an enterprise chatbot solution, a full AI platform.
Automatically create workflows from natural language processing—no manual decision trees needed.
Guide responses—adjust tone, add context, or steer how the AI should handle specific topic
Monitor CSAT, deflection, and response speed also get AI-driven suggestions
BitpointX AI connects to your existing support tools, learns from past interactions, and uses multiple intelligent agents to automate, prioritise, and resolve customer issues—fast. From surfacing insights to handling tickets end-to-end, it’s smart support from day one.
BitpointX AI plugs straight into your helpdesk, knowledge base, CRM, and API platforms—learning from your past support data right from the get-go.
Once conversations end, our Discover agent digs into your AI chatbot’s knowledge gaps and decision deadlocks—smart AI-driven workflows that fully resolve customer issues without flow rebuilds.
When a customer reaches out on any channel, our Solve agent picks up where answers end & quickly sorts issue resolution through AI workflows or knowledge base articles—delivered through fast, natural chat.
If a human needs to step in, our Triage agent tags & highlights tickets clearly so human agents land with the right response, prioritization, or stage of work.
Once a ticket hits your agent’s desk, our Assist agent helps—surfacing the perfect AI-based suggestions to keep tickets moving and customers satisfied.
Beyond AI workflows, updated continuously from interactions, our Discover agents get smarter, constantly improving resolution coverage, channel mix, and more human-like support.
Have questions about how BitpointX AI can help your CX team? Find quick answers here about Autoflows, Assist, integration, response times, and support. If you don't see your question, feel free to reach out to our team!
Free your team to focus on high-value customer conversations that build lasting customer relationships.
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BitpointX AI is an agentic AI platform that delivers fast, end-to-end customer support using intelligent Autoflows.
Trained on your data from day one, it resolves issues across channels, uncovers insights, fills knowledge gaps, and boosts agent performance—all in one powerful, easy-to-deploy system.
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