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Instantly detect the urgency, sentiment, and intent behind each support ticket—assigning accurate tags and priorities without manual input.
Triage eliminates the need for manual sorting, allowing your support team to concentrate on resolving issues. With intelligent ticket organization and quicker prioritization, customers receive timely assistance, and agents stay focused on meaningful work.
By automating ticket tagging and prioritization, Triage ensures that your team addresses critical issues faster, minimizing wait times and boosting overall support performance.
Give your support team all the tools they need—embedded directly into their workspace—to resolve issues faster and more effectively.
AI auto-tags tickets based on your past data—no manual effort needed.
Quickly detects tone and urgency to prioritize what matters most.
Filters spam with high accuracy to keep your queue clean.
Use built-in models or train your own to match your support needs.
BitpointX AI connects to your existing support tools, learns from past interactions, and uses multiple intelligent agents to automate, prioritise, and resolve customer issues—fast. From surfacing insights to handling tickets end-to-end, it’s smart support from day one.
Once conversations end, our Discover agent digs into your AI chatbot’s knowledge gaps and decision deadlocks—smart AI-driven workflows that fully resolve customer issues without flow rebuilds.
When a customer reaches out on any channel, our Solve agent picks up where answers end & quickly sorts issue resolution through AI workflows or knowledge base articles—delivered through fast, natural chat.
If a human needs to step in, our Triage agent tags & highlights tickets clearly so human agents land with the right response, prioritization, or stage of work.
Once a ticket hits your agent’s desk, our Assist agent helps—surfacing the perfect AI-based suggestions to keep tickets moving and customers satisfied.
Beyond AI workflows, updated continuously from interactions, our Discover agents get smarter, constantly improving resolution coverage, channel mix, and more human-like support.
Have questions about how BitpointX AI can help your CX team? Find quick answers here about Autoflows, Assist, integration, response times, and support. If you don't see your question, feel free to reach out to our team!
Free your team to focus on high-value customer conversations that build lasting customer relationships.
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BitpointX AI is an agentic AI platform that delivers fast, end-to-end customer support using intelligent Autoflows.
Trained on your data from day one, it resolves issues across channels, uncovers insights, fills knowledge gaps, and boosts agent performance—all in one powerful, easy-to-deploy system.
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